General Terms & Conditions

HolaSpain

Last Updated: September 11th, 2026.

1. Introduction

These General Terms & Conditions (“Terms”) govern the relationship between HolaSpain (“HolaSpain”, “we”, “us”, “our”) and the client (“Student”, “Participant”, “you”). By using our website or engaging our services, you agree to be bound by these Terms.

2. Company Status

HolaSpain is a company registered in Ireland and acts as an intermediary between students and educational institutions and between participants and programme providers. HolaSpain is not a school, university, accommodation provider or sports club.

  • Students and educational institutions
  • Participants and programme providers

3. Scope of Services

Our services may include educational course placement, general visa guidance (non-legal advice), accommodation coordination, and group or sports programme coordination. Where medical insurance is relevant, HolaSpain may refer the client to StudySafe.travel, a separate service.

  • Educational course placement
  • Visa guidance (non-legal advice)
  • Accommodation arrangement
  • External insurance referral where relevant
  • Group and sports programme coordination

4. Contract Formation

A booking is confirmed only when the Student confirms acceptance in writing, the required payment is received, and the relevant educational institution or provider confirms availability. Until these conditions are met, no binding contract is formed.

  • The Student confirms acceptance in writing
  • Required payment is received
  • The educational institution or provider confirms availability

5. Payments

Payments connected with a programme may include tuition fees, registration fees, accommodation fees, administrative fees and enrolment deposits. Payment deadlines must be strictly respected, and failure to pay on time may result in cancellation of services or loss of reserved places.

  • Tuition fees
  • Registration fees
  • Accommodation fees
  • Administrative fees
  • Enrolment deposits

Where a €50 HolaSpain Enrolment Deposit is required to begin the formal enrolment process with a selected educational institution, the deposit is governed by the separate HolaSpain Enrolment Deposit Terms & Conditions.

6. Medical Insurance Referrals

HolaSpain does not issue, arrange or administer insurance policies. Where medical insurance is relevant to a study plan, HolaSpain may refer the client to StudySafe.travel, which operates separately and is responsible for its own products and administration. HolaSpain does not determine policy coverage, claims decisions or refund eligibility.

    7. Visa Disclaimer

    HolaSpain may provide general guidance regarding visa procedures; however, we do not guarantee visa approval, provide legal immigration advice, or accept responsibility for visa refusals. Visa decisions remain exclusively at the discretion of the relevant immigration authorities.

    • Guarantee visa approval
    • Provide legal immigration advice
    • Accept responsibility for visa refusals

    8. Cancellation & Refunds

    8.1 Educational Programmes

    Cancellation terms are governed by the policies of each educational institution. Registration fees are generally non-refundable unless explicitly stated otherwise.

    8.2 Visa Refusal

    Refunds may be available upon provision of official written visa refusal documentation, subject to the individual school’s policy and any non-recoverable administrative costs.

    8.3 External insurance services

    Any insurance service obtained through a separate provider is governed by that provider’s own terms and conditions. HolaSpain does not determine policy coverage, claims or refund eligibility.

    9. Group & Sports Programmes

    9.1 Assumption of Risk

    Participation in sports or group activities involves inherent physical risks. Participants acknowledge and accept these risks and agree that they participate voluntarily.

    9.2 Responsibility of Sending Organisation

    Where a group is organised by a school, club, or third party, that organisation remains responsible for supervision, discipline, safeguarding, and participant conduct.

    9.3 Medical Disclosure

    Participants must disclose relevant medical conditions prior to participation. Failure to disclose may invalidate insurance coverage or participation rights.

    9.4 Liability Limitation for Activities

    HolaSpain shall not be liable for injuries, accidents, or losses arising from participation in sports or recreational activities except in cases of proven gross negligence directly attributable to HolaSpain.

    10. Participant Conduct

    Students and participants must comply with local laws, respect school rules, respect accommodation rules, and behave appropriately during programmes. Serious misconduct may result in termination of participation without refund.

    • Comply with local laws
    • Respect school rules
    • Respect accommodation rules
    • Behave appropriately during programmes

    11. Limitation of Liability

    HolaSpain shall not be liable for acts or omissions of third-party providers, force majeure events, visa refusals, travel disruptions, or indirect or consequential losses. Our maximum liability shall be limited to the administrative fees received by HolaSpain for the relevant booking.

    • Acts or omissions of third-party providers
    • Force majeure events
    • Visa refusals
    • Travel disruptions
    • Indirect or consequential losses

    12. Force Majeure

    HolaSpain shall not be liable for failure to perform obligations due to events beyond reasonable control, including natural disasters, pandemics, government actions, war or civil unrest, and transport disruptions.

    • Natural disasters
    • Pandemics
    • Government actions
    • War or civil unrest
    • Transport disruptions

    13. Anti-Money Laundering Compliance

    In accordance with Irish law, HolaSpain may request identity verification documents, refuse suspicious transactions, or report suspicious activity to competent authorities. Failure to provide requested documentation may result in cancellation of services.

    • Request identity verification documents
    • Refuse suspicious transactions
    • Report suspicious activity to competent authorities

    14. Data Protection

    Personal data is processed in accordance with our Privacy Policy and applicable Irish data protection legislation.

    15. Intellectual Property

    All website content, branding, and materials remain the intellectual property of HolaSpain. Unauthorised reproduction, distribution, or commercial use is prohibited.

    16. Complaints Procedure

    Complaints should be submitted in writing to info@holaspain.agency. We aim to respond within a reasonable timeframe in accordance with our published Complaints Procedure.

    17. Governing Law & Jurisdiction

    These Terms are governed by the laws of Ireland, and any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

    18. Amendments

    HolaSpain reserves the right to amend these Terms at any time. Updated versions will be published on this page and will take effect upon publication.